CareJourney and Ribbon’s Partnership Brings Provider Cost and Quality Insights to Care Referrals

Why shouldn’t patients benefit from the same provider-level quality insights available to payer and provider networking teams? Through partnerships like the one between CareJourney and Ribbon Health, they are.

Organizations that help patients find care – through the referral process, through patient-facing “find care” experiences, or via telephonic care navigation and advocate services – are increasingly investing in analytics to select which provider will best serve a patient for better outcomes and lower costs. Ribbon and CareJourney’s partnership accelerates these investments into the “find care” experience.

For years, payers’ and other large healthcare organizations’ network teams have relied on increasingly sophisticated analytics about the cost effectiveness and quality of providers. However, patients have rarely benefitted from these insights. Too often, patients (and those that help them find care) are left to sift through sparse and conflicting patient reviews, word-of-mouth recommendations, or equally uninformed (or worse, profit-motivated) referrals to choose where to get care.

The challenge: making an ocean of data points including a provider’s phone number, address, and specialty, standardized and actionable to truly engage and inform the consumer. Organizations tackling one piece of the puzzle almost inherently neglect another. Those that try to do everything often fail to move the needle in any area. This is where Ribbon and CareJourney’s partnership comes in. 

To read the full blog, visit Ribbon’s website.