We at CareJourney, a dba of NavHealth, Inc. (“CareJourney,” “we,” “us,” “our”) take your privacy seriously and we are committed to respecting and protecting your privacy.
This policy does not apply to websites or practices of companies that CareJourney does not own or control, or to individuals that CareJourney does not employ or manage, including providers of third party software or content.
INFORMATION WE DISPLAY OR COLLECT
Information You Provide to Us
We receive and store any information you knowingly enter, provide or submit to us, whether via computer, mobile phone, other wireless device, or that you provide to us in any other way. This includes information provided for learning more about or interacting with our Services. This information may include, without limitation, personal information such as your name, email address, phone number, and any other information necessary for us to provide our Services (“Personal Information”).
Information Collected Automatically
We receive and store certain types of usage information whenever you interact with the Services. For example, CareJourney automatically receives and records information on our server logs from your browser including your IP address, CareJourney cookie information, and the page you requested. We also record the details of your activity on the Services, and the number and frequency of visitors to our site and its components.
Cookies are alphanumeric identifiers that we transfer to your computer or mobile device to enable our systems to recognize your computer or device and tell us how and when pages in our site are visited and by how many people. CareJourney cookies do not collect Personal Information, and we do not combine the general information collected through cookies with other Personal Information to tell us who you are or what your user name or email address is. Most browsers have an option for turning off the cookie feature, which will prevent your browser from accepting new cookies, as well as (depending on the sophistication of your browser software) allowing you to decide on acceptance of each new cookie in a variety of ways. We strongly recommend that you leave the cookies activated, however, because you may not be able to log in or use many of the Services’ most attractive features without cookies enabled. The Services may also contain electronic images known as web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how the Services are used.
If you submit content in a community or discussion forum, blog or social media post, or use a similar feature on the CareJourney platform, that content is publicly visible.
We may also share aggregated information (information about our users that we combine together so that it no longer identifies or references an individual user) and other anonymized information for regulatory compliance, industry and market analysis, demographic profiling, marketing and advertising, and other business purposes.
WHAT WE MAY USE IT FOR
When you use the Services, you may set up your personal profile and perform searches and queries and as permitted by the functionality of the Services. The information we gather from users enables us to personalize and improve our services, and allows users to set up a user account and profile through the Services.
The Personal Information you provide is used for such purposes as responding to your requests for certain information and services, providing our Services to you, customizing your experience, and communicating with you about the Services. We also use Personal Information for creating your individual account where applicable, customizing your experience, and for sending you notifications via the Services (“Notifications”).
Your email address
CareJourney uses this type of aggregate data to enable us to figure out how often users use parts of the Services, so that we can make the Services appealing and relevant to as many users as possible, and customize and improve those Services. As part of our use of information, we may provide aggregate information to our partners (in a non-personally-identifiable format) about how our users use our site. We share this type of statistical data so that our partners also understand how often people use our partners’ services and the Services to help provide you with an optimal online experience. We may link usage information to Personal Information that we collect through the Services, but we will only use this linked information internally (for example, to customize your experience), and will not disclose it in linked format to third parties.
Provision of Our Services
We may use the information, including personal information, collected in connection with the providing the CareJourney Services to you, as well as for supporting our business functions, such as fraud prevention, marketing, analytics and legal functions, and other legitimate purposes.
To the extent permitted by applicable law and, for data provided or submitted by our customers, as permitted by our customer agreements, we may use information collected in connection with our Services:
- to deliver certain of our Services from our hosted software and analytics platforms;
- to provide, maintain, and improve our hosted platforms for internal or other business purposes;
- to fulfill customer requests, such as to create a customer services account or to provide requested services;
- to support, optimize, improve and personalize our Services, hosted platforms, mobile services, and advertising, including tracking and evaluating the use of our websites and hosted platforms;
- in the case of server logs, to help us statistically monitor how many people are using our sites and for what purpose;
- to protect the security and integrity of our Services, content, and our business;
- for benchmarking, data analysis, audits, developing new products, enhancing our Services, facilitating product, software and applications development, improving our Services, conducting research, analysis, studies or surveys, identifying usage trends, as well as for other analytics purposes;
- to meet our contractual requirements, to comply with applicable legal or regulatory requirements and our policies, and to protect against criminal activity, claims and other liabilities;
- and/or for any other lawful purpose for which the information is provided, including fulfilling requests for information.
We may use or share your Personal Information with third parties when we believe, in our sole discretion, that doing so is necessary:
- to comply with applicable law or a court order, subpoena, request from government or law enforcement, or other legal process;
- to investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of our terms of service, or situations involving threats to our property or the property or physical safety of any person or third party;
- to establish, protect, or exercise our legal rights or defend against legal claims; or
- to facilitate the financing, securitization, insuring, merger, acquisition, sale, assignment, bankruptcy, or other disposal of all or part of our business or assets.
De-identified or Aggregated Information
We may also share de-identified and aggregated information about users with third parties.
Resale of Personal Information
We neither rent nor sell your Personal Information; we may share your Personal Information and – in personally identifiable form only as described below.
We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you. Examples include sending email, analyzing data, processing payment, and providing user services. Unless we tell you differently, CareJourney’s agents do not have any right to use Personal Information we share with them beyond what is necessary to assist us.
If CareJourney, or some all of its assets were acquired or otherwise transferred, or in the unlikely event that CareJourney goes out of business or enters bankruptcy, user information and personal information maintained in our systems may be transferred to or acquired by a third party.
Protection of CareJourney and Others
We may release Personal Information when we believe in good faith that release is necessary to comply with the law (such as to comply with a subpoena); enforce or apply our terms of service and other agreements; or protect the rights, property, or safety of CareJourney, our employees, our users, or others. We will endeavor to give you notice if we release information for these reasons, but we reserve the right not to so if it imposes an undue burden or expense, is not legally permissible, requires us to release confidential commercial information, or requires the disclosure of information relating to another person.
CareJourney uses commercially reasonable physical, electronic, and procedural safeguards to protect your information against loss or unauthorized access, use, modification, or deletion. However, no security program is 100% secure, and thus we cannot guarantee the absolute security of your Personal Information. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of user information. For additional information about the security measures we use in connection with the Services, please contact us at [[email protected]].
If you use our Services, you are responsible for maintaining the confidentiality of your access information and password. You are responsible for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your password. We cannot secure any personal information that you release on your own, that you request us to release or that is released through another third party to whom you’ve given access.
Information for Users Outside the United States
The Personal and Other information that we collect about you is controlled by CareJourney which is headquartered in the United States at 3865 Wilson Blvd, Suite 225, Arlington VA 22203. The Personal and Other Information that we collect through or in connection with the Services is transferred to and processed in the United States for the purposes described above. CareJourney also may subcontract the processing of your data to, or otherwise share your data with, affiliates or third parties in the United States or countries other than your country of residence. The data-protection laws in these countries may be different from, and less stringent than, those in your country of residence. By accepting this Policy, using the Services, or providing information to us, you expressly consent to such transfer and processing.
Our Services are not designed or intended for use by children under the age of 13, and CareJourney does not knowingly collect Personal or Other Information from any individual who is under the age of 13. If you have reason to believe that a child under the age of 13 has provided Personal Information to us, please contact us at [email protected], and we will endeavor to delete that information from our databases.
Opt Out Policy
You can always opt not to disclose information, even though it may be needed to take advantage of certain of our features and Services.
You may request deletion of your information with CareJourney by contacting us at [[email protected]]. Please note that some unrevised information may remain in our records after revision of such information or deletion of your account, or in cached and archived pages. Some information may remain viewable elsewhere to the extent that it was copied or stored by other users. We may use any aggregated data derived from or incorporating your Personal Information after you delete your information, but not in a manner that would identify you personally.
We will retain your Personal Information for as long as your account is active or as long as needed to provide you the Services after which time it shall be deleted, subject to our right to retain and use such Personal Information necessary to comply with our legal obligations, resolve disputes, and to enforce our agreements.
3865 Wilson Blvd, Suite 225,
Arlington, VA 22203
To report a security concern, please contact us at [email protected]
Effective date: January 31st, 2021